Shipping & Delivery Policy for Paato.in

At Paato.in, we are committed to delivering your exquisite Sambalpuri dress materials, sarees, kids’ dresses, and girls’ kurtis with the utmost care and efficiency. Our products are handcrafted by skilled artisans in Odisha, and we ensure they reach you in pristine condition through trusted shipping partners. This policy outlines our shipping process, timelines, and important guidelines to ensure a smooth delivery experience.

Domestic Shipping

• Shipping Partners: We partner with Indian Post, DTDC Courier, and other reliable courier services available in Boudh Town to ensure safe and timely delivery across India.
• Delivery Timeline: Orders are typically processed within 2-3 working days from the date of purchase. Delivery within India usually takes 4-7 working days, depending on the destination. Deliveries to remote or rural areas may take an additional 2-3 days due to logistical constraints.
• Shipping Charges: Shipping charges are calculated based on the weight of the order and the delivery destination. The exact charges will be displayed during checkout before payment is finalized.
• Tracking Information: Once your order is dispatched, we will provide tracking details via email to paatostore@gmail.com. You can track your shipment using the provided tracking number on the respective courier’s website (e.g., India Post or DTDC Courier).
• Important Note: Once an order is placed, please do not request for early delivery as it is not possible to prioritize any order. All orders are processed and shipped in the sequence they are received to ensure fairness and efficiency.
• Accurate Shipping Details: To ensure smooth delivery, please provide complete and accurate shipping details, including full name, address, city, state, postal code, and contact number (with an alternate number, if possible). Paato.in is not responsible for delays or non-delivery due to incorrect or incomplete address information.
• Order Confirmation: You will receive an order confirmation email with details of your purchase. If you do not receive this email within 24 hours, please contact us at paatostore@gmail.com or +91 7788911647.
• Delivery Attempts: Our courier partners will attempt delivery up to two times. If the recipient is unavailable, the package may be returned to the nearest courier facility, and you will need to coordinate pickup or redelivery with the courier service.
• Contactless Delivery: In line with safety standards, our partners offer contactless delivery options to ensure your safety and convenience.

International Shipping

• We do not offer international shipping at this time. We apologize for any inconvenience this may cause. We are working to expand our services and will update this policy if international shipping becomes available.

Bulk Orders

• For bulk orders (e.g., for weddings, events, or corporate gifting), please contact us at paatostore@gmail.com or call at +91 7788911647 to discuss customized shipping options, timelines, and pricing. We are happy to accommodate bulk orders with tailored solutions to meet your needs.

Contact Us

For any queries regarding shipping or delivery, please reach out to us:

• Phone: 7788911647 (9:30 AM to 5:30 PM IST, all days)
• Email: paatostore@gmail.com
• Address: Mahesh Meher, Sanabankapada, P.O- Sarasara, Dist- Boudh, PIN- 762026 Odisha, India

Additional Notes

• Non-Delivery or Damage: Paato.in is not liable for loss or damage due to unforeseen circumstances such as natural calamities, accidents, or errors by the shipping provider. However, we will make every effort to assist you in resolving such issues. Please report any damaged or missing items within 24 hours of receipt by contacting us at paatostore@gmail.com.
• Shipping Delays: Shipping timelines and charges are subject to change due to external factors such as holidays, weather conditions, or courier service disruptions. We will notify you via email or phone of any significant changes to your order.
• Order Verification: In some cases, we may contact you to verify order details before dispatch to ensure accuracy and prevent fraudulent transactions.