At paato.in, we are committed to delivering high-quality sarees to our valued customers. While we do not offer returns for shipped products, we provide a replacement option for defective items to ensure your satisfaction. Below is our Exchange & Replace Policy, outlining the conditions and process for requesting a replacement.

1. Eligibility for Replacement

A product is considered defective if it exhibits manufacturing defects, including but not limited to:

• • Tears or holes in the fabric

• • Stains or discoloration

• • Missing components (e.g., blouse pieces or accessories included in the product description)

• • Significant damage that renders the product unusable

Note: Products damaged due to customer mishandling, improper care, or normal wear and tear are not eligible for replacement.

2. Conditions for Replacement

To qualify for a replacement, the following conditions must be met:

• • The replacement request must be initiated within 7 days of receiving the product.

• • The product must be returned in its original packaging, with all tags, labels, and accessories (if applicable) intact.

• • The product must not have been altered, washed, or used beyond inspection.

3. Process for Requesting Replacement

To request a replacement, please follow these steps:

Contact our customer service team via email at paatostre@gmail.com or message in whatsapp at number 7788911647 with the following details:

• • Order ID

• • Product details (e.g., product name, size, color)

• • Clear photographs showing the defect

• • Your contact information

Our team will review your request and respond within 2 business days.

If approved, you will receive instructions for returning the defective product.

4. Shipping and Handling

Customers are responsible for the cost of return shipping for the defective product.

Upon receiving and verifying the defective product, paato.in will ship the replacement product at no additional cost to the customer.

We recommend using a trackable shipping method for returns to ensure safe delivery to our warehouse.

5. Time Frames

Replacement requests must be initiated within 7 days of product delivery.

After receiving the returned product and verifying the defect, we aim to process and ship the replacement within 10 business days.

6. Disclaimer

paato.in reserves the right to refuse a replacement if the product is not defective or if the conditions outlined in this policy are not met.

All decisions regarding replacement eligibility are at the sole discretion of paato.in.

By purchasing from paato.in, you agree to abide by this Exchange & Replace Policy.

Contact Us

For any questions or assistance with the replacement process, please reach out to our customer service team at paatostore@gmail.com .We are here to help ensure your shopping experience is seamless and satisfactory.